Frequently Asked Questions
Find answers to common questions about Meet Transfer's VIP airport transfer services, booking process, fleet options, pricing, and cancellation policies.
Booking & Pricing
- How do I book a transfer?
- You can book online through our website in just a few minutes, via WhatsApp by sending your trip details, or by calling our 24/7 support line. You receive instant confirmation with driver and vehicle details.
- Are prices fixed?
- Yes, all our prices are fixed and confirmed before booking. The quoted price includes tolls, parking fees, and VAT. There are no hidden charges, surge pricing, or unexpected fees at any time.
- Can I cancel my booking?
- Yes, free cancellation is available up to 24 hours before your scheduled transfer time. Cancellations made less than 24 hours before the transfer may be subject to a cancellation fee.
- What payment methods do you accept?
- We accept credit cards, debit cards, bank transfers, and cash payment to the driver. Online payment is processed through secure payment gateways with SSL encryption.
Airport Transfers
- Where will the driver meet me at the airport?
- Your driver will wait outside the airport exit gate holding a personalized name board with your name. You will receive the exact meeting point details via SMS and email before your flight.
- What if my flight is delayed?
- We track all flights automatically in real time. Your driver adjusts the pickup time accordingly at no extra charge. You get 60 minutes of free waiting time at airports.
- Can I book a return transfer?
- Yes, you can book a return transfer and receive a 20% discount on the return leg. Both trips are confirmed simultaneously with separate driver assignments.
Vehicles & Service
- What vehicles do you use?
- Our fleet consists of Standard Sedan (Toyota Corolla, Renault Megane or similar, up to 3 passengers), Mercedes Vito VIP (up to 6 passengers), Mercedes Sprinter Luxury Van (up to 12 passengers), and Mercedes Maybach Minivan (up to 4 passengers, ultra-luxury).
- Are child seats available?
- Yes, child seats and booster seats are available upon request at no extra charge. Please specify the number and ages of children during booking.
- Is Wi-Fi available in the vehicle?
- Yes, all our vehicles are equipped with complimentary Wi-Fi, USB charging ports, and bottled water.
About Meet Transfer
Meet Transfer is a globally trusted private transportation provider established in 2018. We operate a fleet of modern Mercedes-Benz vehicles including the E-Class Sedan, Vito VIP Design, Sprinter Luxury Van, and Maybach across more than 100 cities in 10 countries. Every transfer is handled by professional licensed drivers who are trained in customer service, safe driving, and local navigation.
Our service includes complimentary flight tracking for airport pickups, 60 minutes of free waiting time at airports, door-to-door service, fixed pricing with no hidden charges, and free cancellation up to 24 hours before the transfer. We support bookings in English, Turkish, German, French, Arabic, Russian, and Spanish. Travellers can book online, via WhatsApp, or by calling our 24/7 support line.
Frequently Asked Questions
- How do I book a transfer with Meet Transfer?
- You can book online through our website, via WhatsApp, or by calling our 24/7 support line. Booking takes just a few minutes and you receive instant confirmation with driver and vehicle details.
- Are your prices fixed?
- Yes, all prices are fixed before booking and include tolls, parking, VAT, and airport waiting time. There are no hidden charges or surge pricing at any time.
- What happens if my flight is delayed?
- We monitor all flights in real time. Your driver automatically adjusts the pickup time at no extra charge. You receive 60 minutes of free waiting time at airports.
- Can I cancel or modify my booking?
- Yes, free cancellation and modification are available up to 24 hours before your scheduled transfer time.