Meet Transfer Help Center

Booking a Transfer

Enter your pickup and drop-off locations, date, time and passenger count. Prices are shown per vehicle class and are fixed: tolls, parking and VAT are included. After confirmation you receive an email and WhatsApp message with your booking code (format MT000000), driver details and the exact meeting point.

Changing or Cancelling

You can change the time, flight number, address or vehicle class free of charge up to 24 hours before pickup by replying to your confirmation message or contacting support with your booking code. Free cancellation applies up to 24 hours before the transfer.

Airport Meeting Points

At Istanbul Airport (IST) and Sabiha Gökçen (SAW) your driver waits inside the arrivals hall with a name board. Airport pickups include 60 minutes of free waiting time and flights are tracked automatically, so delays do not cost extra.

Payment

You can pay online by credit or debit card, by bank transfer, or in cash to the driver where cash payment is offered for your route. Corporate and travel agency accounts can be invoiced monthly.

Luggage, Child Seats and Accessibility

Each passenger may bring one suitcase and one hand luggage item as standard; extra or oversized luggage can be requested when booking. Child seats and boosters are provided free of charge on request. Wheelchair-accessible vehicles are available in selected cities on request.

Contacting Support

WhatsApp and phone: +1 555 805 1101, available 24/7. Email: info@meettransfer.com. Always include your booking code so the team can answer immediately.

Frequently Asked Questions

How do I find my driver?

Your driver waits at the arrivals meeting point with a name board and also contacts you on WhatsApp after your flight lands.

What if my flight is delayed?

Flights are monitored automatically and the pickup time is adjusted at no extra cost.

Can I add a stop on the way?

Yes, extra stops can be added when booking or by contacting support before the transfer starts.

How do I get an invoice?

Request an invoice with your booking code and it is issued by email, including company details for corporate travellers.

About Meet Transfer

Meet Transfer is a globally trusted private transportation provider established in 2018. We operate a fleet of modern Mercedes-Benz vehicles including the E-Class Sedan, Vito VIP Design, Sprinter Luxury Van, and Maybach across more than 100 cities in 10 countries. Every transfer is handled by professional licensed drivers who are trained in customer service, safe driving, and local navigation.

Our service includes complimentary flight tracking for airport pickups, 60 minutes of free waiting time at airports, door-to-door service, fixed pricing with no hidden charges, and free cancellation up to 24 hours before the transfer. We support bookings in English, Turkish, German, French, Arabic, Russian, and Spanish. Travellers can book online, via WhatsApp, or by calling our 24/7 support line.

Frequently Asked Questions

How do I book a transfer with Meet Transfer?

You can book online through our website, via WhatsApp, or by calling our 24/7 support line. Booking takes just a few minutes and you receive instant confirmation with driver and vehicle details.

Are your prices fixed?

Yes, all prices are fixed before booking and include tolls, parking, VAT, and airport waiting time. There are no hidden charges or surge pricing at any time.

What happens if my flight is delayed?

We monitor all flights in real time. Your driver automatically adjusts the pickup time at no extra charge. You receive 60 minutes of free waiting time at airports.

Can I cancel or modify my booking?

Yes, free cancellation and modification are available up to 24 hours before your scheduled transfer time.